Email support@eversogoodapps.com. We answer within one business day.
Check the promotion is ticked Active, and that its conditions are actually met, a minimum subtotal or a customer tag will silently skip it. Remember that a free item from a buy x get y cannot also take a percentage off: Shopify treats it as already discounted.
Each promotion has its own Text on the discount line at checkout. Several promotions hitting one item are presented as a single merged line, which is what allows them to stack at all below Shopify Plus.
Bulk creation runs in the background on Shopify's side, so give it a minute after generating. Open Manage codes in the dashboard, that list is read from Shopify, so if a code is there it is live.
Nine times out of ten the app embed is switched off. Open the app, the setup checklist reads your live theme and tells you honestly whether it is on. After that, check the popup is not simply hidden from you: it stays away for a while after you close it, and hides from logged-in customers unless you say otherwise.
Open the app and look at the last signups. If they are listed there, the customers exist in Shopify too, search your customer list for the address rather than the masked version.
The app shows a code; it never creates one. Pick an existing discount from the list in the Discount section, and check it is still active in Shopify.
Tell us your store domain and roughly when it happened, and we will look at what the app recorded. Email support@eversogoodapps.com.
